Want Computer Help Urgently and Can not Wait for a Technician?
Remote Support is your Answer.
We offer remote online computer support Australia-wide
Remote Online support is great way to quickly resolve your computer
problems in a cost-effective & convenient way. Especially useful for
people who can not be at home (or in the office) to receive the computer
technician onsite.
Our remote online support service provides you with an affordable way
to get personalised service without an on-site visit. Lower cost for you
and faster turnaround time!, Over 80% of computer problems can
be fixed remotely. This means lower cost for you and improved
productivity. Furthermore, backed by our 100% money back guarantee, you
have absolute peace of mind!
What is Remote Online
Support? Remote Online Support allows our technician to see and
interact with your computer over an internet connection as if they were
in front your computer. You will also be in constant communication with
our support technician over the phone (we bear the cost of the call
Australia wide). You of course will be able to monitor and see
everything that is done on your computer .
Is it safe & secure? Yes, the program we ask you to
run only allows Remote Access with your permission and it is over an
encrypted internet connection between our technicians’ computer and your
PC.
How does it work? We will send you an email with a
link to download a small program. All you have to do is click on the
link and download the program and assign a PIN which is only known to
you. You then give that PIN or password to the computer technician
supporting you. The technician then remotely logons to your computer
(via the internet connection) and takes control of your computer and
fixes the problem. Even if the technician has to reboot your machine,
once it is back online after the reboot, the technician simply
reconnects.
NB: The technician cannot access your computer unless you have
downloaded the program and given permission to allow remote access.
What are the Requirements for me to get remote Computer
Support?
1) Internet connectivity. You will need a working BROADBAND internet
connection (no dial-ups unfortunately). Use of 3G wireless dongle is
fine.
2) Email access. You will need access to a valid email account
(hotmail, yahoo, gmail, etc)
Exceptions - When will remote support NOT work?
Remote Online support is not suitable if:
1) You have a hardware failure and it needs to be physically replaced
(unless you can replace the hardware and then ask us to remotely login
and configure it for you).
2) Your internet connectivity itself is a problem i.e. you don't have
a stable or working internet connection.
3) You need a new hardware setup or installation (e.g. networking
multiple PCs).
4) Operating System upgrade i.e. upgrade from Windows XP or Vista to
Windows 7
Payment & Cost
All payment is made via a credit card. We have an online secure
payment system with Commonwealth Bank which we use to process your
credit card payments. We do not retain any credit card information,
after payment has been processed over the phone, all credit card details
is automatically discarded.
Cost to you is only $27.50 per 15 mins. The clock starts ticking once
the support technician logs onto your computer. As with our onsite
support, all customers who spend over $100 automatically qualify and
receive UNLIMITED FREE PHONE support for 1 year and are
protected by our 100% money back guarantee -
Click here to read more details.
To download the software - click here
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